Sick @ Home – Venting

I haven't had a cold in like four years and then I moved to "the city". I've been sick three times since I've moved here. So annoying. Today my ears are plugged up, nose is running and my throat hurts. I called out today, I actually feel bad though cause Monday and Tuesdays are the busiest days where I work. We actually had to sign a paper stating we wouldn't call out on these days. But, what do you do when you feel like this? There's no way I could listen to people screaming at me when my ears are aching. Or tolerate their lies.
Two people from yesterday really stand out in my mind. One woman kept going on and on and on about how her daughter placed the order with her CC, this woman was charged almost $100 and she was blaming it all on her child telling me what a bad kid she is. I was amazed, I would never do something like that. The way she was trying to convince me her daughter ordered triggered an immediate thought of what a big piece of crap this woman was, can you imagine talking this way about your child to a stranger? WTF?

OMG and this other woman who was so ridiculous calling me and telling me she didn't place an order for the product she ordered. That the website messed up and she was charged the wrong amount, my immediate thought was "are you fucking serious?". How stupid these people must think we are. If you order and select the wrong item, it's your own damn fault. I feel absolutely nothing for you. The order she placed shipped and holy crap was she throwing a fit. I raised my voice to talk as she just would NOT shut up. Then she's acting like a child telling me I shouldn't yell at her (I was hardly yelling btw) and my customer service is terrible. I told her about a million and one times to send the product back for a FULL refund, she was even getting the shipping & handling back. That's almost unheard of. Then she's asking to speak with my supervisor because she doesn't like my service. I told my supervisor I had a customer on the line that wanted to complain about me, that I had advised her that she would get all her money back after she sent us the product. My supervisor asked if this woman wanted the moon as well?
I'm not in customer service I'm in customer retention. Big diff. We don't take crap from customers, we're not going to allow people to shit all over us while we kiss their ass. The people we deal with are probably the stupidest people I've ever had to deal with, EVER! You may think I'm being harsh but I'm just being honest. The lies I hear all day, the people telling me they didn't order when we have them on a recording placing an order. The people who claim their kids ordered and they knew nothing about it. The people who threaten to tell their credit card companies there's a fraudulent charge on their account, except they change their story when they're advised they need to report this to their local PD and credit card company and that we'll help them any way we can and provide both places with the recording so they can find out who did this, but I then remind them if it's found that they placed the order the fraud charges will be reversed as it's fraud to claim fraud when there isn't any fraud (did u catch all that?).

I love venting. I should change the name of my blog to "Vent". That one's probably already taken though.